Privacy Policy

1. Company information

FlowWise Consulting LTD. ("FlowWise", "we", "our", or "us") operates the FlowWise Business System platform and related services.

FlowWise Consulting LTD.
Vancouver, BC, Canada
Email: [email protected]
Phone: +1 (236) 506-7381

2. Information we collect

Information you provide directly

When you fill out a form, book a call, subscribe to our communications, or use our services, we may collect:

• Name, email address, and phone number
• Business name and industry
• Business-related information you share during consultations
• CRM and platform usage data (via GoHighLevel)
• Payment information (processed securely via Stripe — we do not store credit card details)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Interaction data such as clicks, scrolls, and form submissions

This information is collected through cookies and similar tracking technologies (see Section 7).

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve our services
• Process payments and manage your account
• Communicate with you about your account, appointments, and services
• Send marketing communications (with your consent — see Section 4)
• Analyze website usage to improve user experience
• Comply with legal obligations

4. Marketing communications

With your consent, we may send you marketing messages via email, SMS, WhatsApp, and automated messaging systems. These communications may include service updates, educational content, promotional offers, and event invitations.

5. Data retention

We retain your information only as long as necessary for the purposes described in this policy:

After cancellation of services, you may request a data export within 30 days. After this period, your data will be securely deleted.

6. Data sharing and third parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your data with the following service providers who assist us in operating our business:

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

We may also disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of FlowWise, our clients, or others.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your experience and measure the effectiveness of our marketing efforts.

Types of cookies we use

Managing your cookie preferences

When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

8. Data security

We take the security of your information seriously and use industry-standard measures to protect it, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled infrastructure provided by our platform partners
• Limited access to personal data on a need-to-know basis
• Regular review of our security practices and third-party providers

While we take all reasonable precautions, no method of transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us immediately.

9. International data transfers

FlowWise is based in Canada and serves clients in both Canada and the United States. Your personal information may be processed and stored in either country. By using our services, you consent to the transfer of your information to Canada and/or the United States, where data protection laws may differ from your jurisdiction.

We ensure that all data transfers comply with applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

10. Your rights under Canadian law (PIPEDA)

If you are a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete information
• Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions
• Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

11. Your rights under California law (CCPA / CalOPPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA) provide you with additional rights regarding your personal information:

• Right to know: You may request that we disclose what personal information we have collected about you, the sources, the purposes, and the third parties with whom we share it
• Right to delete: You may request the deletion of your personal information, subject to certain exceptions
• Right to opt out: You have the right to opt out of the sale of your personal information. FlowWise does not sell personal information
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise these rights, contact us at [email protected] or call +1 (236) 506-7381. We will verify your identity and respond within 45 days as required by law.

12. Third-party links

Our website and communications may contain links to third-party websites, services, or applications that are not operated by FlowWise. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. FlowWise is not liable for any data collected by third parties through their own websites or services.

13. Children's privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect how we handle your personal information, we will notify you via email or a prominent notice on our website prior to the changes taking effect.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.