Privacy Policy
FlowWise Consulting LTD.
Effective date: February 23, 2026
Last updated: June 2026
FlowWise Consulting LTD. ("FlowWise", "we", "our", or "us") operates the FlowWise Business System platform and related services. This Privacy Policy explains how we collect, use, share, and protect your personal information.
FlowWise Consulting LTD.
Vancouver, BC, Canada
Email: info@flowwiseconsulting.com
Phone: +1 (236) 506-7381
1. Information we collect
Information you provide directly
When you fill out a form, book a call, subscribe to our communications, or use our services, we may collect:
- Name, email address, and phone number
- Business name and industry
- Business-related information you share during consultations and onboarding sessions
- CRM and platform usage data
- Payment information (processed securely via Stripe — we do not store credit card details)
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Interaction data such as clicks, scrolls, and form submissions
This information is collected through cookies and similar tracking technologies (see Section 7).
2. How we use your information
We use the information we collect to:
- Provide, operate, and improve our services
- Process payments and manage your account
- Communicate with you about your account, appointments, and services
- Send marketing communications (with your consent — see Section 3)
- Analyze website usage to improve user experience
- Comply with legal obligations
- Configure and personalize your business AI Agent with the information you provide us
3. Marketing communications
With your consent, we may send you marketing messages via email, SMS, WhatsApp, and automated messaging systems. These communications may include service updates, educational content, promotional offers, and event invitations.
You can opt out at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or contacting us at info@flowwiseconsulting.com. We will process your request within 10 business days.
4. Data retention
We retain your information only as long as necessary for the purposes described in this policy:
| Data type | Retention period |
|---|---|
| Lead and inquiry information | Up to 24 months from last interaction |
| Active client data | Duration of service + 90 days |
| Payment records | As required by applicable tax and financial regulations |
| Website analytics | Up to 26 months |
After cancellation of services, you may request a data export within 30 days. After this period, your data will be securely deleted.
5. Data sharing and third parties
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your data with the following service providers who assist us in operating our business:
| Provider | Purpose | Data shared |
|---|---|---|
| CRM Platform | Contact management, automations, and communications | Contact info, conversation history, appointment data |
| Stripe | Payment processing | Payment details (processed directly by Stripe) |
| Google Analytics | Website analytics and performance | Anonymized browsing data |
| Meta (Facebook) | Advertising measurement | Anonymized conversion events |
External program partners
Certain bonuses in the Transformación 90 program are delivered by independent external partners. By participating in these bonuses, a portion of your contact information may be shared with said partners solely for the delivery of the agreed service. Current partners are Finanzo and Jaak Tax Services. These partners are contractually obligated to protect your information and use it only for the specific service provided.
We may also disclose information when required by law or to protect the rights, property, or safety of FlowWise, our clients, or others.
6. Artificial intelligence and business data
The personalized AI Agent we configure for your business uses information you provide us to learn and respond to relevant questions about your business. This information is processed and stored within the FlowWise platform and is not shared with third parties outside the context of service delivery.
You may request at any time the review or deletion of data used to train your AI Agent by contacting us directly.
7. Cookies and tracking technologies
Our website uses cookies and similar technologies to improve your experience and measure the effectiveness of our marketing efforts.
Types of cookies we use
| Cookie type | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function properly | Session cookies, security tokens |
| Analytics | Help us understand how visitors use our site | Google Analytics |
| Marketing | Track the effectiveness of our advertising campaigns | Facebook Pixel, Google Ads |
Managing your cookie preferences
When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time.
8. Data security
We take the security of your information seriously and use industry-standard measures to protect it, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled infrastructure
- Limited access to personal data on a need-to-know basis
- Regular review of our security practices
While we take all reasonable precautions, no method of transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us immediately.
9. International data transfers
FlowWise is based in Canada and serves clients in both Canada and the United States. Your personal information may be processed and stored in either country. By using our services, you consent to the transfer of your information to Canada and/or the United States, where data protection laws may differ from your jurisdiction.
We ensure that all data transfers comply with applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
10. Your rights under Canadian law (PIPEDA)
If you are a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Right to access: You may request a copy of the personal information we hold about you
- Right to correction: You may request that we correct any inaccurate or incomplete information
- Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions
- Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us at info@flowwiseconsulting.com. We will respond to your request within 30 days.
11. Your rights under California law (CCPA / CalOPPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA) provide you with additional rights:
- Right to know: You may request that we disclose what personal information we have collected about you, the sources, the purposes, and the third parties with whom we share it
- Right to delete: You may request the deletion of your personal information, subject to certain exceptions
- Right to opt out: You have the right to opt out of the sale of your personal information. FlowWise does not sell personal information
- Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights
To exercise these rights, contact us at info@flowwiseconsulting.com or call +1 (236) 506-7381.
12. Third-party links
Our website and communications may contain links to third-party websites, services, or applications that are not operated by FlowWise. We are not responsible for the privacy practices or content of these external sites.
13. Children's privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. For material changes that significantly affect how we handle your personal information, we will notify you via email or a prominent notice on our website prior to the changes taking effect.
Questions about your privacy?
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, reach out anytime.
- Email: info@flowwiseconsulting.com
- Phone: +1 (236) 506-7381
© 2026 FlowWise Consulting LTD. All rights reserved.